Renovation is a service, not a boxed product, so "returns" work differently here than in a shop. This policy sets out how Climblink Builders Sdn Bhd handles cancellations, deposits, materials and rectification — in plain language, the same way we quote.
Cancelling before works begin
If you cancel after signing but before materials are ordered or crews are mobilised, we refund your deposit less any costs already genuinely incurred (for example, completed design work, engineering fees or authority submission charges, each shown with receipts). If nothing has been incurred, the deposit is refunded in full within fourteen days.
Cancelling mid-project
If a project must stop partway — a sale falling through, a family emergency, a change of plans — you pay for works completed to date, measured against the contract's milestone schedule, plus materials already purchased for your project (which are yours to keep or have delivered). Anything paid beyond that is refunded within fourteen days of the settlement statement being agreed.
Materials
- Materials we supply: unused, unopened standard materials are returned to our suppliers and credited to you at the supplier's refund value.
- Custom-made items — cabinetry built to your measurements, cut stone, made-to-order frames — cannot be returned once fabrication starts. This is flagged on the quotation line itself, so there are no surprises.
- Owner-supplied materials remain your property and your responsibility; we install them but cannot refund or warranty them.
Defects and rectification
Our first remedy for defective work is always rectification at our cost — that is what the twelve-month workmanship warranty and five-year waterproofing warranty are for. Report a defect by phone or email, we inspect within five working days, and rectification is scheduled at a time that suits you. Where rectification is genuinely impossible, we refund the value of the affected work item instead.
Maintenance plans
Prepaid maintenance plans can be cancelled with thirty days' notice. We refund the unused months on a pro-rata basis, less the plan-holder discount applied to any call-outs already used in the plan year.
How refunds are paid
Refunds go by bank transfer to the account that made the original payment, within fourteen days of the refund amount being agreed in writing. We do not issue cash refunds.
If we disagree
Raise it first with your project lead, then in writing to [email protected] — written complaints get a formal response within seven working days. Unresolved disputes may be referred to the Tribunal for Consumer Claims Malaysia or handled as set out in your contract.